Shipping & Returns

Shipping Policy

After the order is placed, we will start crafting your order and it takes 2 to 3 weeks to complete.
Once your order is ready, we will contact you to update you on the delivery.
All items are made to order and are not eligible for returns.
Cancellations are accepted within 24 hours of placing the order.

Shipping times vary depending on your location.
– UK mainland free
– Scotland and Wales £70
– Northern Ireland and UK isles £90

Return Policy

All items are made to order and are not eligible for returns.
If you are not satisfied with your order, you may cancel it within 24 hours of placing the order.
To cancel your order, please contact us at contact@theroughwood.com
We hope you love your purchase!
If you have any questions about our shipping or return policy, please contact us.
If you receive a damaged or defective item, please contact us immediately.
We will send you a replacement item or issue you a refund.

Refunds

Refunds will be issued to the original form of payment within 7 business days of receiving the returned item.
All returned items must be in new, unused condition and in the original packaging.